Return Policy

Thank you for choosing drinkcirkulus! We want you to be completely satisfied with every item you purchase. If you’re not fully happy with your order, please refer to the return policy below for assistance.

Return Application Conditions

• Application Time Limit: You can request a return or exchange within 14 days of receiving the product.
• Product Condition: To be eligible for a return, products must be unused, undamaged, and in their original packaging, including all tags and accessories.
• Non-returnable Items: The following items are not eligible for return:
  • Used or damaged products (unless due to quality issues)
  • Special items, customized products, and gift cards

Return Process

1. Step 1: Contact Customer Service
   • Please provide the following information through the Contact Us page or email us at service@drinkcirkulus.store:
     • Order number
     • Reason for return
     • Product photo (if the item is defective or damaged)
2. Step 2: Return Confirmation
   • We will respond to your return request within 1-2 business days, providing you with the return address and detailed instructions.
3. Step 3: Return the Item
   • Return the item to the address we provide and retain the shipping documents. The return shipping fee is generally the responsibility of the buyer, unless the return is due to quality issues or incorrect items received.
4. Step 4: Refund Processing
   • After receiving and verifying that the returned product meets the conditions, we will process the refund within 7-10 business days.

Refund Policy

• Refund Method: The refund will be issued through the original payment method. For example, if you paid by credit card, the amount will be refunded to your card account.
• Refund Amount: Only the cost of the products will be refunded, excluding the original shipping fee, unless the return is due to a defective product or an incorrect delivery.

Exchange Policy

• If you would like to exchange a product (e.g., size, color), please contact customer service to confirm inventory availability.
• The exchanged product will be shipped after the returned item has been received.

Damaged or Incorrect Products

If you receive a product that has any of the following issues, please contact us immediately:

• Quality defects or damage
• Incorrect product or missing items

In such cases, we will cover the return shipping costs, and you can choose between a free exchange or a full refund.

Important Notes

• We recommend using a trackable shipping method when returning items and keeping the shipping receipt to ensure the safe delivery of the goods.
• We are not responsible for any damage or loss during the return shipping process if the item is not sent via a trackable method.

Thank you for shopping with drinkcirkulus! We are committed to providing excellent customer service and ensuring that your return process is as easy and efficient as possible.f goods during transportation during the return process. Please pack the returned goods properly.
We are committed to providing you with the best service. If you have any questions about our return policy, please contact us through the Contact Us page and we will help you as soon as possible!